Refund policy
All pieces on our website are crafted per order, thus refunds are not accepted.
This detail is clearly indicated on the individual pages of each piece.
Return and Exchange:
All Kika garments are made to order. For this reason, we do not offer refunds.
Exchanges
Exchanges may be requested within 7 days of receiving your order, provided the item is:
• Unworn
• Unwashed
• In original condition
• With all tags attached
How to request an exchange
Please email contact@kikaofficial.com within 7 days of delivery.
Email subject line:
Full Name — Order Number
Once your request has been reviewed and approved, return instructions will be provided.
Return shipping
• Return shipping costs are the responsibility of the customer
• We recommend using a tracked shipping service with signature
• Kika is not responsible for lost or untracked return parcels
Faulty items
If your item is faulty or incorrect, please contact us within 7 days of delivery.
In this case, return shipping will be covered by Kika.
Non-returnable items
• Custom-sized or altered garments
• Worn, damaged, or scented items
• Products sent without an e-mail exchange request WILL NOT BE EXCHANGED.
• Exchanges that do not comply with the terms stated above will not be accepted and will be sent back to you with receiver payment.
Terms of Exchange:
• The exchange process is one time only. There can be no second exchange for the same order.
• All returning items must have their original tags and labels still attached without any damage. There is absolutely no exchange process for products that have lost authenticity.
• Exchange requests for damaged products (torn, deformed, broken, etc.) due to customer error will not be accepted.
• Exchange requests for any products will not be accepted if visual traces or noticeable odour from perfumes, deodorant or other such products is detected.
• Return packages must be sent back in their original packaging to ensure safety of the product. Packages sent without their original packaging and or necessary extra safety measures will not be accepted for exchange.
• The package is the responsibility of the customer until it reaches the exchange address. Kika assumes no responsibility for packages damaged or lost during shipping.
Please ensure that your cargo is well packaged and shipped with a traceable, insured company.